Frequently Asked Questions

Everything you need to know about our luxury fragrances.

Are your fragrances 100% authentic?

Yes, every Mancera Parfums product sold on our official store is 100% authentic and sourced directly from our laboratory in France.

What is the difference between Eau de Parfum and Extrait de Parfum?

Eau de Parfum typically contains 15-20% oil concentration, while Extrait de Parfum offers a higher concentration of 20-40%, providing a more intense and long-lasting scent profile.

Do you offer international shipping?

We ship our luxury fragrances worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

Can I return a fragrance if I have opened the seal?

To maintain hygiene standards, we only accept returns on products that are unopened, unused, and in their original cellophane packaging within 30 days of purchase.

How should I store my Mancera perfume to ensure longevity?

We recommend storing your fragrance in a cool, dark place away from direct sunlight and humidity to preserve the integrity of the essential oils.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.